Parts Counter Clerk

Midway Motors•Newton, KS

20d

About The Position

Midway Motors Auto Group is seeking a dependable, customer-focused Parts Counter Clerk to support its Parts Department and contribute to the wider dealership team. The role involves helping customers, technicians, and other departments identify and order parts, processing transactions, and maintaining inventory. The clerk will work closely with the Service Department and assist with receiving merchandise, deliveries, and other dealership needs. The team is small, close-knit, and community focused, and the position calls for someone willing to learn, take initiative, and help wherever needed. The position requires a high school diploma or equivalent, at least two years of automotive-industry parts department and/or warehouse experience, at least two years of customer service experience, and a valid driver’s license with a satisfactory Motor Vehicle Report. Automotive or parts experience is helpful; five or more years of parts counter, service, or sales experience in the automotive industry is preferred. The work is carried out mostly in a climate-controlled office and warehouse, where noise is usually quiet to moderate. Physical duties include talking and hearing, walking, sitting, standing, reaching and handling items, and occasional climbing, balancing, stooping, kneeling, crouching, or crawling. The employee frequently lifts up to 50 pounds, occasionally lifts 75 pounds, and rarely lifts 100 pounds with assistance. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
At least two years of parts department and/or warehouse experience in the automotive industry.
At least two years of customer service experience.
Valid driver’s license with a satisfactory Motor Vehicle Report (MVR).
Friendly and customer-focused.
Dependable and willing to help.
Organized and able to manage multiple priorities.
Comfortable working in a fast-paced environment.
Strong communication skills and a team-player attitude.
Willingness to learn and take initiative.
Ability to talk and hear; walk, sit, stand, reach, and handle or feel items; and occasionally climb, balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift up to 50 pounds, occasionally lift 75 pounds, and rarely lift 100 pounds with assistance.
Close vision.

Nice To Haves

Five or more years of parts counter, service, or sales experience in the automotive industry.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Experience working directly with the public and communicating effectively by phone, in writing, by email, and in person.
Ability to actively seek ways to help people and organize and accomplish work.
Attention to detail.
Ability to focus on internal and external customers, understand their needs, ask appropriate questions, and listen without interrupting inappropriately.
Ability to analyze information, evaluate results, choose solutions, and solve problems.
Ability to explain technical product or service information to customers.
Experience using computers and computer systems, including hardware and software, to enter data and process information.
Cooperative attitude and sensitivity to others’ needs and feelings.
Professional appearance and work ethic.
Self-motivated, goal-oriented, and able to work in a fast-paced environment.

Responsibilities

Assist customers, technicians, and other departments in finding and ordering the right parts.
Answer phones and provide friendly, knowledgeable customer service.
Process parts orders, invoices, payments, returns, and special orders.
Receive, organize, stock, and maintain parts inventory.
Follow up on special orders and notify customers or team members when parts arrive.
Keep the Parts Department organized, clean, and running efficiently.
Work with the Service Department to ensure technicians have the parts they need.
Assist with receiving merchandise, deliveries, and other day-to-day dealership needs.
Learn products, systems, and processes to better serve customers.
Help the team wherever needed.