Parts Counter Advisor

H O PENN MACHINERY•Newington, CT

2d•$29 - $33•Onsite

About The Position

H.O. Penn Machinery is seeking a Parts Counter Advisor to join their team in Newington, CT. This role involves providing solutions to customers' parts needs, ensuring customer satisfaction, and soliciting incremental business. The ideal candidate will have a minimum of one year of parts counter experience or related mechanical/technical experience, strong customer service skills, and proficiency with computer systems. The position offers a competitive hourly pay rate, bonus potential, and a comprehensive benefits package.

Requirements

Minimum 1 year of parts counter experience OR related mechanical/technical experience
Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus
Strong interpersonal and customer service skills
Strong written and verbal communication skills
Proficiency with computer applications and software systems
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)

Nice To Haves

Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus

Responsibilities

Successfully provide solutions to customers’ parts needs.
Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs.
Sell parts to all fax-in, email-in, call-in and walk-in customers.
Advise customer of additional related parts and services available.
Maintain communication with customers on open orders.
Follow all established procedures to ensure accurate payment.
Participate and complete training as required and/or available.
Ensure customer satisfaction.
Communicate effectively to build strong, long-term, trusting relationships with customers.
Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.).
Represent the company in a positive, courteous, and professional manner at all times.
Solicit incremental business.
Communicate information including leads to Sales Reps and Service Department.
Promote a one-stop-shop to customers.
Be aware of and promote all current offerings to customers.