Automotive Parts Counter Advisor

Hoselton Auto Mall•East Rochester, NY

3d•Onsite

About The Position

Hoselton Toyota is seeking an experienced Parts Counter Advisor to join their team, supporting the Toyota Service Department. This full-time role involves assisting various customers (wholesale, retail, internal, and technicians) with their parts needs, suggesting products, and ensuring customer satisfaction. The position requires managing parts orders, handling online orders, and maintaining inventory. The company emphasizes a positive and professional work environment with opportunities for advancement, full training, and access to state-of-the-art technology and facilities. Hoselton Auto Mall has been in business since 1920 and is an equal opportunity employer.

Requirements

Auto parts experience (dealership or other retail/shop setting)
Ability to multi-task and prioritize workload
High motivation, work ethic, and enthusiasm
Professional appearance and attitude
Excellent verbal and written communication skills
Some computer knowledge and/or experience
Must be at least 18 years of age and eligible to work in the U.S.
Must be able to pass a drug test
Ability to lift 40lbs

Nice To Haves

Experience with parts catalog
Experience reconciling purchase orders with invoicing
Experience conducting perpetual inventories and bin checks
Experience participating in annual Physical Inventory

Responsibilities

Wait on parts customers - wholesale, retail, internal and technicians
Assist customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is educated on the full product line
Order parts as needed and keep the Service Department and/or customer informed as to when orders arrive or if there are delays in receiving
Handle on-line parts orders
Be friendly, professional and efficient with all customers, both on the phone and in person
General maintenance and other department needs as requested or required
Deliver parts to technicians in the shops as needed
Pull parts from current inventory and restock inventory as needed
Support the Parts Department staff and operations
Ensure accurate and prompt processing of parts orders
Learn to work with parts catalog
Assist in ordering and locating parts
Help with reconciling purchase orders with invoicing
Conduct perpetual inventories by doing regular bin checks
Participate in annual Physical Inventory
Other duties as assigned
Adhere to Company Policies and Procedures, including the dress code
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues verbally and/or in written form
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of the position
Strive for harmony and teamwork within the department and between other departments
Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
Listen actively to understand others completely
General housekeeping – maintaining a clean and efficient work area free of debris and clutter