Parts Counter Advisor

H O PENN MACHINERY•Newington, CT

1d•Onsite

About The Position

H.O. Penn Machinery is hiring a Parts Counter Advisor in Newington, CT. This role involves providing solutions to customers' parts needs, researching and providing correct part information, selling parts to various customers, advising on additional related parts and services, maintaining communication on open orders, ensuring accurate payment, and participating in training. The goal is to ensure customer satisfaction by building strong relationships, discussing alternative solutions, representing the company professionally, and soliciting incremental business by communicating leads and promoting current offerings.

Requirements

Minimum 1 year of parts counter experience OR related mechanical/technical experience
Strong interpersonal and customer service skills
Strong written and verbal communication skills
Proficiency with computer applications and software systems
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)

Nice To Haves

Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus

Responsibilities

Successfully provide solutions to customers’ parts needs.
Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
Sell parts to all fax-in, email-in, call-in and walk-in customers
Advise customer of additional related parts and services available
Maintain communication with customers on open orders
Follow all established procedures to ensure accurate payment
Participate and complete training as required and/or available
Ensure customer satisfaction.
Communicate effectively to build strong, long-term, trusting relationships with customers
Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)
Represent the company in a positive, courteous, and professional manner at all times
Solicit incremental business.
Communicate information including leads to Sales Reps and Service Department
Promote a one-stop-shop to customers
Be aware of and promote all current offerings to customers