Parts Counter Advisor

H O PENN MACHINERY•Holtsville, NY

15h•$25 - $33•Onsite

About The Position

H.O. Penn Machinery is seeking a Parts Counter Advisor for their Holtsville, NY location. This role involves providing solutions to customers' parts needs, researching and providing correct part information, selling parts, advising customers on additional related parts and services, maintaining communication on open orders, ensuring accurate payment, and participating in training. The position also focuses on ensuring customer satisfaction by building strong relationships and discussing alternative solutions, as well as soliciting incremental business by communicating leads and promoting current offerings. The ideal candidate will be proficient in computer applications and software, and capable of learning new programs.

Requirements

Minimum of 1-year parts counter experience or related mechanical/technical experience required, (diesel or heavy equipment highly preferred)
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Strong interpersonal and communication skills
Proficient in computer applications and software, and capable of learning new programs

Nice To Haves

diesel or heavy equipment experience highly preferred

Responsibilities

Successfully provide solutions to customers’ parts needs.
Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs.
Sell parts to all fax-in, email-in, call-in and walk-in customers.
Advise customer of additional related parts and services available.
Maintain communication with customers on open orders.
Follow all established procedures to ensure accurate payment.
Participate and complete training as required and/or available.
Communicate effectively to build strong, long-term, trusting relationships with customers.
Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.).
Represent the company in a positive, courteous, and professional manner at all times.
Communicate information including leads to Sales Reps and Service Department.
Promote a one-stop-shop to customers.
Be aware of and promote all current offerings to customers.