Parts Counter

Luxury Automotive Group•Greenville, SC

8d•Onsite

About The Position

The Parts Counter Advisor assists retail and shop customers with selecting parts in a friendly, professional, and efficient manner, provides product information and price quotes, and delivers a high level of service to internal and external customers. The role also handles parts inventory, order fulfillment, payments, and shop-tool requests while maintaining clean counter areas and following company procedures and safety requirements. The schedule varies and may include evenings, weekends, and peak sales days. Work takes place indoors, outdoors, and in a shop environment, with proximity to moving vehicles and mechanical equipment and occasional exposure to chemicals and moderate to loud noise. Employees receive training on protocols and safe material and chemical handling and must use required personal protective equipment.

Requirements

High school diploma or equivalent.
Authorized to work in the USA for any employer.
Previous experience in a similar role.
Basic communication and problem-solving skills.
Basic mathematical skills using American units of measure.
Ability to frequently traverse the multi-level dealership property and varied terrain to retrieve parts and deliver them to technicians.
Ability to remain stationary for long periods, operate office equipment, and perform repetitive motions while working at the counter.
Ability to position and move the body to handle inventory, complete job duties, and identify safety concerns.
Ability to exert force to move or manipulate objects weighing up to 100 pounds occasionally, 65 pounds frequently, and 15 pounds constantly.
Ability to work a variable schedule that may include evenings, weekends, and peak sales days.
Ability to adhere to mandatory safety protocols and personal protective equipment requirements.
Successful completion of the dealership's screening process, including a full employment application, applicable criminal, credit, and driving-record checks, in-person interviews, and other inquiries.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion-part requirements and specials, and expose them to the full product line.
Answer phone calls and provide price quotes and other information.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Replenish assigned inventory daily.
Ensure internal parts requests are billed to the service repair order.
Receive retail customer payments or obtain credit authorization.
Issue and track shop tools requested by technicians.
Keep front and rear counter areas clean and uncluttered.
Post lost sales.
Follow proper ordering procedures for TRP parts.
Proactively communicate potential issues with customers, management, and other departments to support a positive customer experience.
Follow company policy, departmental best practices, and safety procedures, and perform other duties as assigned.

Benefits

Paid holidays, sick time, and vacation, with paid time off earned from the first day of work.
Great work/life balance; dealership is closed on Sundays.
Weekly pay by direct deposit every Friday.
Paid training and certification.
Medical, dental, and vision coverage available to full-time employees.
Company contribution to a Health Savings Account for eligible HDHP participants.
Long-term and short-term disability insurance.
Accident, hospitalization, and critical illness insurance.
Company-paid $25,000 life insurance, with additional coverage available.
401(k) retirement plan with company match.
Employee discounts on parts, service, detail, and vehicle purchases.