Parts Correspondent - Addison

The Raymond Corporation • Addison, TX

1d

About The Position

Malin Parts Correspondents fulfill parts requests for material handling equipment, most commonly forklifts. Requests may come from Malin Technicians who are repairing equipment or from external customers seeking parts. The role supports Malin departments and customers by using strong people, administrative, and organizational skills. As a distributor of Raymond lift truck equipment, Malin sources parts for Raymond equipment as well as other makes and models of lift trucks.

Parts Correspondents receive and review requests, clarify details, provide pricing and availability information, source parts, resolve discrepancies, and update work orders through closeout. They also ensure requests are appropriately documented and that parts are packed and shipped using suitable methods.

Requirements

• People-support skills, including approachability and a reputation for providing strong support to other departments and customers.
• Written and verbal communication skills, including the ability to compose detailed, professional correspondence and communicate clearly and helpfully by phone.
• Organizational skills and prompt follow-up, including taking ownership of requests, providing status updates, following up, and closing requests completely and in a timely manner.
• Problem-solving and research skills, including comfort using online and computer-based information, parts catalogues, and web-based resources to find solutions.
• Ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage.
• Intermediate skills in Microsoft Outlook, Excel, Word, and Teams.

Nice To Haves

• At least one year of customer service experience.
• Strong internet research skills.
• Intermediate Microsoft Outlook experience.

Responsibilities

• Receive parts requests from Malin employees and external customers through the Zendesk system, the Parts Queue, phone calls, and email.
• Review requests for accuracy and completeness of the information needed to process them.
• Follow up by phone to ask qualifying questions about a part request or equipment details.
• Provide pricing and availability information to Malin employees and customers.
• Address damaged or incorrect parts and other discrepancies with employees or customers.
• Source Raymond parts through Raymond’s online catalogue and source parts for other equipment makes through other parts catalogues.
• Update online work orders to close out requests for Malin employees and external customers in a timely manner.
• Set appropriate work order statuses and add detailed notes.
• Use appropriate packing and shipping methods.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed