Parts Coordinator

Boyd Group Services•Killeen, TX

21d•$14 - $20•Onsite

About The Position

The Parts Coordinator provides an exceptional customer experience by managing the parts process for repair orders, including ordering, receiving, inspecting, storing, dispatching, and returning parts. The role verifies the accuracy and quality of parts in a timely manner and ensures they meet production schedules and vehicle needs. The position is based at Gerber Collision & Glass, 3404 Veterans, Killeen, Texas. The coordinator works with vendors and shop team members to ensure the correct parts are available for repairs, tracks and distributes parts, enters invoices and supplemental parts into the management information system, and maintains accurate invoice and credit memo records. The role also monitors vendor performance and negotiated discounts, supporting shop operations and proper profit margins.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts; auto body parts experience is a bonus.
3–4 years of prior customer service excellence experience required.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities; takes initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask under pressure, and keep up with work demands.
Working knowledge of vehicle repair practices.
Knowledge of management information systems, including Summit and Repair Centre.
Working knowledge of Mitchell and Audatex.
Experience with parts-sourcing tools such as Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities, above-average computer proficiency, and above-average organizational skills.
Ability to work well with others and achieve common goals.
Frequently bend, crouch, reach, and handle tools; lift materials in excess of 50 pounds.

Nice To Haves

2–3 years of prior CCC1 experience preferred.
1–2 years of prior general-ledger experience, including accounts receivable/payable, preferred.
Auto body parts experience is a bonus.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts listed on repair orders, verifying their quality, correctness, and quantity.
Identify the parts needed to complete repairs and distribute parts to the shop in line with the production schedule.
Enter parts invoices and supplemental parts into the recommended management information system (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily.
Ensure invoices and credit memos are posted and filed or scanned promptly.
Verify vendor invoices reflect the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.