Parts Coordinator

Boyd Group Services•Wilmington, NC

4d•$16 - $23

About The Position

The Parts Coordinator is accountable for providing an exceptional customer experience by managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role helps ensure parts are accurate, meet quality standards, and arrive in time for the production schedule and vehicle repair needs. It also supports repair-shop operations through vendor coordination, parts tracking, invoice processing, and communication with team members.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities.
Ability to take initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Communicate effectively verbally and in writing.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to succeed in a fast-paced work environment, work well with others, and achieve common goals.
Frequently bend, crouch, reach, and handle tools.
Lift materials weighing more than 50 pounds.

Nice To Haves

Experience with auto body parts.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts listed on repair orders, verifying their quality, correctness, and quantity.
Identify the parts necessary to complete repairs in the shop.
Distribute parts to the shop in a timely manner according to the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Order and receive supplemental parts in the MIS.
Monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily.
Post, file, or scan invoices and credit memos in a timely manner.
Verify that vendor invoices include the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.