Parts Coordinator

ITW • Norwood, MA

20d

About The Position

The Parts and Service Coordinator coordinates parts and service inquiries, including identifying parts, providing part numbers and availability, processing parts orders, helping schedule service technicians, and billing for service. The role maintains parts inventory and may process warranty claims. It also supports a range of parts operations, customer transactions, dispatching, and shipping and receiving activities.

Requirements

• High school diploma or GED.
• One year of parts or clerical experience; relevant experience may include ordering, shipping, receiving, parts sales, or inventory control.
• Ability to handle competing or multiple priorities.
• Computer skills with Microsoft Office products, including Excel, Word, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Assist with ordering parts for technicians and managing technicians’ MOH RTP parts from their inventories.
• Identify and research parts.
• Handle shipping and receiving, including receiving parts from Troy, verifying packing slips, and matching invoices with purchase orders and packing slips.
• Perform cycle counts and maintain inventory control systems, updating computer records and assisting with company audits.
• Requisition parts from Troy and follow up on purchase orders, back orders, and related correspondence.
• Regularly update files.
• Assist with training and cross-training other office personnel.
• Process Return Apparatus Tags (RAT) for warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishing truck inventories and transfer parts to other Hobart Branches.
• Follow up on pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist with tracking consignment, stocking and pulling parts, and processing customer parts mail orders.
• Help prepare reports on order status and parts and material shortages as needed.
• Keep informed about new products and associated parts required for modifications, and keep bulletins updated.
• Handle customer telephone parts orders, write up orders, and quote prices or part availability upon request.
• Write credits for returned merchandise and handle telephone requests from technicians.
• Perform dispatching duties and shipping and receiving of products as assigned.
• Perform all required parts-related activities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED