Parts Coordinator

Boyd Group Services•Florence, SC

22d•$16 - $23

About The Position

The Parts Coordinator provides an exceptional customer experience by proactively managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role verifies the accuracy and quality of parts received in a timely manner, in line with the production schedule and vehicle needs. The Parts Coordinator works with vendors and shop team members to ensure parts are correct, available when needed, properly tracked, and accurately documented in the management information system. The position also supports invoice and credit-memo processing, vendor reconciliation, and maintenance of proper profit margins.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts; auto body parts experience is a bonus.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities; takes initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of the Summit and Repair Centre management information systems.
Working knowledge of Mitchell and Audatex.
Experience with parts-sourcing tools: Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to succeed in a fast-paced working environment and work well with others to achieve common goals.
Frequently bend, crouch, reach, and handle tools; lift more than 50 pounds of materials.

Nice To Haves

Auto body parts experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts listed on repair orders; verify the quality, correctness, and quantity of parts received and identify the parts needed to complete shop repairs.
Distribute parts to the shop on time in accordance with the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (Parts Price Increases, or PPI) to required team members.
Order and receive supplemental parts in the MIS and monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily (e.g., the 043 Report).
Ensure invoices and credit memos are posted and filed or scanned in a timely manner.
Verify vendor invoices include the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.