Parts Coordinator

Boyd Group Services•Richmond Hill, GA

22d•$15 - $21

About The Position

The Parts Coordinator is responsible for providing an exceptional customer experience by proactively managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role verifies that parts are accurate and of good quality, and that they arrive in time to meet the production schedule and vehicle needs. The Parts Coordinator works with vendors and shop team members to source and distribute parts, tracks parts by repair order, enters invoices into the Management Information System (MIS), and helps maintain accurate records and appropriate profit margins. The role also supports timely handling of supplemental parts, invoices, and credit memos, and monitors parts, materials, and sublet vendors.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts.
Customer-service orientation and strong organizational ability to manage pressure and conflicting demands, prioritize tasks, and take initiative in problem-solving situations.
I-Car Registered and working toward Gold Class certification.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of Summit and Repair Centre Management Information Systems.
Working knowledge of Mitchell and Audatex.
Familiarity with parts-sourcing systems: Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to succeed in a fast-paced work environment and work well with others to achieve common goals.
Ability to frequently bend, crouch, reach, and handle tools.
Ability to lift more than 50 pounds of materials.

Nice To Haves

Experience with auto body parts.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Order and receive parts from vendors as indicated on repair orders, confirming their quality, correctness, and quantity and identifying parts needed to complete shop repairs.
Distribute parts to the shop in time for the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (Parts Price Increases, or PPI) to required team members.
Order and receive supplemental parts in the MIS and monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily, such as the 043 Report.
Ensure invoices and credit memos are posted and filed or scanned in a timely manner.
Verify vendor invoices include the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.