Parts Coordinator

Generac•Waukesha, WI

3d•Onsite

About The Position

The Parts Coordinator is responsible for providing accurate service parts information to our authorized dealer network; internal customers; and vendors including fielding and resolving issues under limited supervision and minimal guidance from leadership. Preform complex administrative assignments related to parts order management; material data; invoicing and promotions. Assist customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Requirements

Associate degree or equivalent experience in relevant field
3 years related experience
Advanced knowledge of SAP
Electrical or mechanical aptitude and ability to read exploded views
Excellent Customer Service skills.
Ability to communicate verbally and in writing in a professional manner.
Advanced problem-solving skills.
Advanced SAP knowledge in OTC order management; purchase order; invoice transactions.
Advanced order/inventory management skills.
Strong understanding and knowledge of engine/product maintenance schedules and requirements.
Strong knowledge of Microsoft office suite.
Ability to remain calm in high-stress situations
Basic leadership competencies
Ability to work independently and make decisions in the best interest of the customer and the company.
Can do attitude with emphasis on teamwork.

Nice To Haves

Bilingual Spanish

Responsibilities

Provides accurate information to the Dealer Network; internal customers; vendors and team in a time sensitive friendly manner.
Administrates inbound and outbound customer contacts and uses existing procedures to solve routine and non-routine to complex customer contacts.
Answer and/or distribute emails from a shared email box.
Answer incoming phone calls during high call volume times and log calls with pertinent information in Business Management Software.
Administrate and maintain functions related to parts order management.
Communicate directly with Generac Home partners on order issues.
Administrate parts changes/creation/pricing under current process.
Assists in process/policy and continuous improvement initiatives.
Create and maintain work instructions or other appropriate documents as needed.
Serve as an expert for team and take escalated customer contacts and follow through to resolution.
Train, cross train and mentor less experienced Parts Specialist.
Performs other duties as assigned.