Parts Coordinator

Evapco•Edwardsville, KS

32d

About The Position

The Parts Coordinator is responsible for generating aftermarket bookings through the sales of spare parts. This role involves responding to direct and buy/resale client requests for quotations of proprietary and non-proprietary parts, providing initial diagnosis and response, generating proposals, and managing the execution of orders from entry to invoicing. The Parts Coordinator will also support Business Development Managers and Representatives, facilitate communication between parties, and assist in the promotion and marketing of parts. Success in this role requires a strong customer focus, problem-solving skills, effective communication, negotiation abilities, and excellent organizational skills to manage high volumes and multiple tasks in a cross-functional team environment.

Requirements

Fundamental understanding of cooling tower performance, operation, and applications.
General mechanical aptitude.
Ability to use Microsoft Office products including Excel, Word, PowerPoint, Access, and JobScope.

Nice To Haves

Customer focus / service mindset; alert to customer needs; urgent, responsive.
Problem solving skills; ability to assess customer problems and propose solutions that improve customer profitability.
Active listener.
Effective communicator.
Strong negotiation skills with both customers and vendors.
Strong organizational skills.
Able to work in a cross-functional team environment.
Able to handle high volume, multiple tasks.
Experience in Proposal / Project Management and/or product engineering.

Responsibilities

Generate Aftermarket bookings through sales of spare parts.
Respond to direct and buy/resale client requests for quotation of proprietary and non-proprietary parts.
Provide initial diagnosis and response to client requests.
Generate proposals as required.
Execute orders including order entry, purchasing, scheduling, and invoicing.
Support Business Development Managers and Representatives in quotation and execution of orders.
Facilitate communications between Business Development Managers, Representatives, and Customers.
Assist in promotion and marketing of proprietary and non-proprietary parts as assigned.
Database development and follow-up.
Development/maintenance of price lists/manuals.
Development of promotional tools.

Benefits

Medical, Vision, & Dental Insurance
Employee Stock Ownership Program
Profit Sharing Bonus (paid twice per year)
401(k)larity Plan - Voluntary Employee Retirement Savings Plan
Paid Holidays
Paid Vacation
Paid Maternity and Paternity Leave
Bereavement Pay
Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
Paid Sick Leave
Long Term Disability