Parts Coordinator

Boyd Group Services•Cypress, TX

19d•$14 - $20•Onsite

About The Position

The Parts Coordinator’s primary responsibility is to provide an exceptional customer experience while managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role verifies that parts are accurate and of acceptable quality, and that they arrive in time to meet the production schedule and vehicle needs. The Parts Coordinator supports the repair process by coordinating with vendors and shop team members, tracking parts and related invoices, and monitoring vendor performance and pricing. The position is based at Gerber Collision & Glass on Highway 290 in Cypress, Texas. The listed compensation is $14.25–$20.00 per hour, commensurate with location, skill, education, and experience.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts; auto body parts experience is a bonus.
3–4 years of prior customer service excellence experience required.
Strong customer-service orientation and organizational ability to manage pressure, conflicting demands, and task priorities; takes initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Communicate effectively verbally and in writing.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of Summit and Repair Centre management information systems.
Working knowledge of Mitchell and Audatex.
Experience or working knowledge with parts-sourcing tools: Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to succeed in a fast-paced work environment and work well with others to achieve common goals.
Frequently bend, crouch, reach, and handle tools; lift more than 50 pounds of materials.

Nice To Haves

2–3 years of prior CCC1 experience preferred.
1–2 years of prior general ledger experience, including accounts receivable/payable, preferred.
Auto body parts experience is a bonus.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts specified on repair orders, checking quality, correctness, and quantity and identifying the parts needed to complete shop repairs.
Distribute parts to the shop in a timely manner in accordance with the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Order and receive supplemental parts in the MIS and monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily (for example, the 043 Report).
Ensure invoices and credit memos are posted and filed or scanned promptly.
Verify vendor invoices reflect the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.