Parts Consultant

MarineMax•Grasonville, MD

About The Position

The Parts Consultant provides support to the Parts Manager and parts staff, helps ensure the smooth operation of the parts department, and delivers superior customer service. The role involves receiving, stocking, issuing, distributing, and maintaining inventory of equipment and parts for other departments. The Parts Consultant is also responsible for maintaining the appearance of the Parts Department and Ship’s Store, assisting customers with products and special orders, and supporting sales promotions.

Requirements

Ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.
Ability to stand and walk for long periods, sometimes up to several hours a day.
Ability to climb vertical ladders and navigate stairs.
Ability to work in extreme weather conditions, including heat and cold.
Ability to work effectively with others and with minimum supervision.
Ability to speak effectively with customers.
Knowledge of products sold.
Ability to maintain accurate inventory and organized, presentable promotions.

Responsibilities

Serve internal and external customers professionally and knowledgeably.
Perform stocking, issuing, receiving, inventory control, and cycle counts.
Sort and place materials and parts on racks, shelves, or in bins.
Maintain a clean and professional store and parts department.
Enter parts inventory information using IDS.
Place price tags on merchandise as appropriate.
Complete order forms and place vendor and manufacturer orders as directed by the Parts Manager.
Read production schedules, customer orders, work orders, shipping orders, or requisitions to determine items to be moved or distributed.
Maintain good working relationships with the factory and vendors relating to products and quality control.
Arrange special-order merchandise as necessary while working with customers to find the best price.
Prepare special sales and clearance displays to move product.
Answer customers’ questions about products.
Inform technicians and customers when special-order parts arrive.
Check invoices carefully against work orders.
Keep parts catalogs up to date.
Perform other duties as assigned.