Parts Back Counter Person

Hunter Truck•Henrietta, NY

22h•$24 - $34•Onsite

About The Position

The Parts Back Counter Person sells parts to customers over the counter, through the shop, and by phone, while demonstrating the principles of Value, Integrity, and Teamwork. The role serves retail and shop customers by identifying their parts needs, providing information and quotes, fulfilling orders, and delivering a high level of service to internal and external customers. The position is based in Rochester, New York, and is full-time, Monday through Friday, with pay of $24–$34 per hour depending on experience. The employee also handles order and inventory processes, including locating unavailable parts, placing stock or emergency orders, tracking back orders, managing returns and credits, recording transactions, and coordinating shipments, deliveries, and pickups. Additional duties include supporting outside sales, soliciting assigned accounts by phone, assisting with inventory counts, maintaining clean counter areas and orderly records, participating in training, and staying current on products and updates. The role requires regular standing, frequent walking and reaching, occasional stooping, kneeling, crouching, or crawling, and lifting or moving items of varying weights, including occasional items over 100 pounds. The work environment includes regular exposure to fumes or airborne particles, occasional exposure to moving mechanical parts and outdoor weather, and usually moderate noise.

Requirements

Three to six months of related experience and/or training, or an equivalent combination of education and experience, is preferred.
Basic computer knowledge is required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and communicate effectively with customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form and address problems involving several variables.
Valid driver's license and ability to meet company insurability standards are required.
Must complete all Navistar or OEM training.
Ability to meet the physical demands of the role, including standing, walking, reaching, occasional stooping, kneeling, crouching, or crawling, and lifting or moving items up to and sometimes over 100 pounds.

Nice To Haves

Automotive Service Excellence (ASE) certifications.
Medium/Heavy Truck Parts Specialist certification.
Three to six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and ensure they are aware of the full product line.
Answer phone calls and provide price quotes and other information.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify Inventory Control about out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit stock or emergency orders as needed.
Notify service advisors and customers when special-ordered parts arrive.
Follow up on back-ordered parts.
Verify will-call and back-order files daily, and return to vendors or restock items that are not picked up or needed.
Assist outside sales representatives with their orders.
Ensure internal parts requests are billed to service repair orders.
Receive payment from retail customers or obtain credit authorization.
Ensure all sales are signed by the customer and that customers receive a copy of the invoice.
Issue credits for returned parts after verifying the purchase and pricing against the original invoice or invoice number.
Maintain orderly records of repair orders, invoices, estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Assist with inventory management and cycle counts as needed.
Keep front and rear counter areas clean and uncluttered.
Participate in available training programs and complete Navistar or OEM training.
Keep current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.
Work in a team environment and maintain a professional appearance.