Parts Back Counter Person

HUNTER TRUCK SALES & SERVICE•Henrietta, NY

13h•Onsite

About The Position

Hunter Truck is hiring a full-time Parts Back Counter Person in Rochester, New York. The role sells parts to retail and shop customers over the counter, through the shop, and by phone, while providing friendly, professional, and efficient service. The employee helps customers select parts, provides product and pricing information, fills and tracks orders, and supports the parts manager with inventory and lost-sales tracking. The position works with internal teams, outside sales representatives, vendors, and customers, and requires maintaining organized records and clean counter areas.

Requirements

Three to six months of related experience and/or training, or an equivalent combination of education and experience, is preferred.
Basic computer knowledge is required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers or employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several variables.
Valid driver's license and ability to meet company insurability standards are required.
Ability to meet the physical demands of the job, including standing regularly, walking and reaching frequently, occasional stooping, kneeling, crouching, or crawling, and lifting or moving up to 25 pounds regularly, up to 50 pounds frequently, and more than 100 pounds occasionally.

Nice To Haves

Automotive Service Excellence (ASE) certifications preferred.
Medium/Heavy Truck Parts Specialist Certification preferred.

Responsibilities

Assist retail and shop customers in selecting parts and inform them of companion-part requirements, specials, and the full product line.
Answer phone calls and provide price quotes and other information.
Provide high-level service to internal and external customers.
Pull and fill orders from stock; arrange orders for shipment, delivery, or pickup.
Notify Inventory Control about out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit stock or emergency orders as needed.
Notify service advisors and customers when special-order parts arrive, and follow up on back-ordered parts.
Verify will-call and back-order files daily; return or restock items that are not picked up or required.
Assist outside sales representatives with their orders and solicit assigned accounts by phone.
Ensure internal parts requests are billed on service repair orders; receive retail customer payments or obtain credit authorization.
Ensure sales are signed by customers and customers receive invoice copies.
Issue credits for returned parts after verifying the original invoice or invoice number.
Maintain orderly records of repair orders, invoices, estimates, and special-order parts.
Assist with inventory management and cycle counts as needed.
Keep front and rear counter areas clean and uncluttered.
Participate in available training programs and complete Navistar or OEM training; stay current on new products and updates.
Work with the parts manager to maintain a lost-sales tracking program.
Work in a team environment and maintain a professional appearance.
Embrace and demonstrate the principles of Value, Integrity, and Teamwork.