Parts Associate

Great Dane • Houston, TX

14h

About The Position

A Parts Associate performs tasks related to retail trailer parts and accessory sales, inventory management, shipping and receiving, and coordination with service teams. The role serves branch customers by phone and in person, supports parts ordering and fulfillment, and helps maintain accurate service-order and delivery documentation. It also involves safely driving company vehicles and providing effective customer service to customers and vendors.

The position is performed in an office and plant environment. Duties may include working with inventory and parts installations, using power tools, and lifting up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Demonstrated customer focus and ability to build effective relationships with internal and external customers.
• Drive for results and ability to work toward and exceed goals.
• Integrity and trustworthiness, including communicating truthfully and maintaining confidences.
• Functional and technical skills to perform the job at a high level.
• Ability to work with hands, perform data entry, organize inventory, use power tools, and drive company vehicles and/or forklifts.
• Excellent customer service and communication skills.
• Proficiency with computers, data entry, and Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to assist with parts installations and lift up to 50 pounds.
• Valid driver's license.
• Favorable background screening, physical and drug screening, and proof of work authorization in the United States are required for employment.

Responsibilities

• Initiate parts and accessory sales to branch customers by phone and in person.
• Order parts, post parts to service orders, pull customer orders, prepare price estimates, and assist with parts cycle counts.
• Read and understand job orders and ensure corrective actions and documentation of parts ordering and delivery meet company standards.
• Drive company vehicles safely.
• Provide excellent customer service when communicating with customers and vendors and resolving issues.
• Assist with installation of trailer parts, including cross members, panels, posts, rails, door equipment, flooring, lights, wiring, brakes, valves, airlines, wheel-end components, landing gear, and frame assemblies.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Dental, vision, and medical benefits with employer contributions.
• Pension Plan and 401(k) Plan with employer match.
• Tuition reimbursement.
• Paid holidays and vacation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed