Parts Associate
About The Position
The Parts Associate processes parts requests and orders submitted by customer service staff and customers, tracks parts for assigned customers and/or technicians, and collects and processes daily service reports for warranty purposes. The role supports inventory management and replenishment, assists customers with parts availability and pricing, and manages orders from entry through shipment. The associate coordinates with warranty, warehouse, logistics, and accounting teams, provides status updates and documentation, and reports daily to the Parts Manager, Supervisor, or Lead. The position is full-time and onsite in Lancaster, California, with a stated pay range of $17.50–$23.00 per hour. Overtime may occur depending on work volume. The work may involve outdoor training and warehouse environments. The position has no supervisory responsibility.
Requirements
- Experience in customer service and/or automotive parts.
- Ideal candidates will have a minimum of two years’ experience.
- Excellent communication and interpersonal skills.
- Ability to communicate effectively in person, by telephone, and by email.
- Experience with basic computer programs, including MS Office (Word, Excel, and PowerPoint), SAP, and CRM.
- Willingness to continually improve and learn new processes; self-motivated.
- Ability to thrive in a fast-paced environment.
- Ability to present information to small and large groups.
- Ability to work directly with customers, potentially in the customer’s environment.
- Valid driver’s license in the home state and reliable transportation.
Responsibilities
- Process parts request forms and orders submitted by customer service staff and customers.
- Support inventory management and stock replenishment by creating purchase requisitions (PR) in CRM.
- Collaborate with warranty and warehouse teams.
- Track and regularly update records of parts ordered for assigned customers and/or technicians.
- Assist customers with parts availability and pricing in a timely manner.
- Check inventory and estimated arrival times (ETA), update customers on order and delivery status, and manage orders from entry through shipment.
- Maintain and track orders in an organized manner and maintain proper documentation.
- Schedule outbound delivery orders and coordinate with warehouse and logistics teams to ensure on-time shipping; notify customers of delays.
- Handle customer complaints and work with related teams to ensure a positive customer experience.
- Request invoices from accounting and provide them to customers; work with accounting to resolve billing and payment issues.
- Provide daily status reporting to the Parts Manager, Supervisor, or Lead.
- Perform other duties as assigned.
- Collect daily service reports for warranty purposes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
