Parts Assistant

Stephenson Equipment Inc • Hagerstown, MD

just now • Onsite

About The Position

SEI is looking for a Parts Assistant/Shipping Clerk to provide service parts support, manage shipping and receiving activities, maintain accurate records, and assist customers, vendors, and internal team members. As a key member of our parts team, you’ll help keep department operations running smoothly by assisting with parts orders, vendor follow-up, customer communication, inventory support, filing, and shipping documentation. This role is ideal for someone who is dependable, detail-oriented, and comfortable balancing customer service with hands-on warehouse and administrative responsibilities. Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and road maintenance equipment.

Requirements

• Strong customer service, communication, and follow-through skills.
• Ability to stay organized while managing parts orders, shipping documents, vendor follow-up, and customer requests.
• Attention to detail and commitment to accurate records management.
• Basic computer skills and ability to learn business systems, parts systems, and data entry processes.
• Ability to work independently and as part of a team in a fast-paced parts and warehouse environment.
• Ability to apply common sense understanding to written, oral, or diagram instructions.
• High School Diploma or GED required.
• Ability to safely lift up to 75 lbs. on a frequent basis.
• Equivalent combinations of education, training, and experience will be considered.

Nice To Haves

• Previous parts, warehouse, shipping/receiving, customer service, or administrative support experience preferred.
• Knowledge of construction or heavy equipment is a plus.
• Certificate from a technical school, vocational program, or related field preferred.
• Previous experience in a parts department, warehouse, shipping and receiving, or equipment industry environment preferred.
• Knowledge of construction or heavy equipment is a plus.

Responsibilities

• Provide service parts support, including assisting with parts lookups, parts orders, purchase orders, and updates to the service coordinator and technicians.
• Handle shipping and receiving duties, including receiving vendor orders, checking in purchase orders, picking, packing, and shipping customer and internal orders.
• Maintain accurate filing and records management for parts transactions, purchase orders, shipping documents, and related department paperwork.
• Assist walk-in customers with parts questions, order pickups, and general department support.
• Answer incoming phone calls and follow customer questions or inquiries through to completion.
• Follow up with vendors regarding order status, parts availability, shipping updates, and related issues.
• Respond to customer emails in a timely, professional manner.
• Assist with inventory control activities, including stock order receiving, cycle counts, and maintaining organized parts storage areas.
• Process parts sales and returns, including cash and credit card payments.
• Use yard equipment as needed to unload palletized material, plows, hitches, and similar items.
• Maintain a clean, safe, and organized work area.
• Support problem-solving and continuous improvement activities within the parts department.
• Perform other duties as assigned.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Competitive compensation.
• Comprehensive Medical, Dental, and Vision Insurance – Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Factory training and opportunities for growth and professional development.
• Stable, employee-owned organization with a strong reputation in the equipment industry.
• Supportive team environment with long-term career potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED