Parts and Training Manager - Ron Craft Chevrolet / Cadillac

Sonic Automotive•Baytown, TX

About The Position

The Parts and Training Manager strives to generate a satisfactory profit on the dealer’s capital invested in parts inventory. The manager accomplishes department objectives through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, display, and advertising. The role oversees department operations and staff, maintains inventory suited to the needs of the service department, body shop, wholesale accounts, and do-it-yourself customers, and works to achieve profit and customer-satisfaction goals. The manager also directs sales and customer-service efforts, monitors department performance and expenses, ensures safe and compliant operations, and maintains a professional appearance. The position is with Ron Craft Chevrolet/Cadillac, a Sonic Automotive family dealership. The posting lists compensation as a $5,000 monthly draw plus commission and describes comprehensive training, competitive compensation, and benefits.

Requirements

Authorization to work in the USA.
Perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report; valid driver license required.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
One year of supervisory experience.
Experience in an automotive parts department.
Excellent communication and managerial skills.
Some sales experience.

Responsibilities

Forecast department goals and objectives and work to meet them.
Hire, train, motivate, counsel, and monitor the performance of parts department staff.
Prepare and administer the department’s annual operating budget.
Maintain balanced inventory suited to the needs of the service department, body shop, wholesale accounts, and do-it-yourself customers.
Set pricing parameters for customer categories that support gross profit and customer loyalty.
Set and balance individual parts inventory levels to maximize turnover.
Ensure parts inventory turns and adjust inventory to minimize obsolescence.
Ensure parts are tagged properly so the dealership receives full factory credit.
Supervise stock order procedures and establish and enforce policies for special orders.
Analyze sales, expenses, and inventory monthly to maintain profit goals.
Develop a lost-sales tracking report.
Direct outside parts and counter sales efforts, including a telemarketing program to maintain customer contact.
Develop sales promotions and use manufacturers’ inventory co-op advertising.
Develop, enforce, and monitor customer-service guidelines to support customer satisfaction.
Handle customer complaints promptly according to dealership guidelines.
Ensure dealership purchases are accounted for before payment and assist with collection of past-due accounts.
Supervise custodians to keep the work area clean.
Enforce safety requirements, including forklift training and operation, processing MSDS sheets for products carried, and OSHA Right-to-Know requirements.
Keep abreast of and comply with federal, state, and local regulations affecting parts sales.
Maintain a professional appearance and follow company safety policies and procedures, reporting accidents immediately to a manager or supervisor.