Parts and Service Administrator, Macon, GA

SourceLine • Macon, GA

11d

About The Position

The Parts and Service Administrator supports daily branch operations by combining customer service, work order administration, and parts support. The role involves assisting customers with parts and service needs, maintaining service paperwork and records, coordinating with technicians and service personnel, and providing general administrative support.

Requirements

• Previous experience in parts, service administration, customer service, or a related position.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Basic computer skills and the ability to maintain accurate records.
• Ability to multitask and work effectively with customers, technicians, and other team members.

Nice To Haves

• Experience in heavy equipment, construction equipment, automotive, diesel, or a similar industry.
• Experience working with work orders, purchase orders, service billing, or invoicing.
• Experience with a dealership management system; CDK/IntelliDealer experience is a plus.

Responsibilities

• Assist customers with parts inquiries, service questions, and general requests.
• Create, update, and maintain work orders and service documentation.
• Support the parts counter by identifying parts and checking availability.
• Assist with parts ordering, tracking, and inventory records.
• Coordinate with technicians and service personnel to support daily operations.
• Communicate service updates and parts availability to customers.
• Maintain accurate records and help keep the parts and service departments organized.
• Provide general administrative support to the branch as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed