Parts Advisor

Lithia & Driveway•Chantilly, VA

9d•$60,000 - $70,000

About The Position

The Parts Advisor supports dealership customers and the service team by assisting with parts inquiries, orders, inventory, and transactions. The role communicates with customers and vendors by phone, in person, and email; checks stock availability; orders and accurately specifies parts; and coordinates parts needs for vehicle repairs and service. The position also receives, inspects, stores, and tracks inventory, creates invoices in ADP, processes payments or credit authorizations, and handles core returns, parts warranties, and other returns. The schedule requires open availability, including evenings, weekends, and holidays. Annual estimated earnings are $60,000 to $70,000, with eligibility for short- and/or long-term incentives as part of total compensation.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Mathematical ability to calculate inventory, payments, and invoices.
Knowledge of automotive parts.
Valid driver's license in the state of residence and an acceptable driving record.
Open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Responsibilities

Answer telephone calls and greet customers in a friendly, professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate with customers and vendors by phone, in person, and email.
Answer customer questions, check parts availability, and take orders in accordance with the Initial Customer Contact (ICC) process.
Maintain a clean, professional counter, work area, and stockroom.
Coordinate with the Service Team to provide parts for vehicle repairs and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack, and store parts in appropriate locations.
Verify received goods against invoices and purchase orders, including quantities, condition, unit costs, and total charges.
Specify parts accurately.
Take inventory, maintain records of goods received, and keep perpetual inventory controls.
Receive payments or obtain credit authorization.
Process core returns, parts warranties, and parts returns as necessary.