Parts Advisor
About The Position
At Land Rover Hinsdale, the Parts Advisor helps keep technicians productive, customers informed, and the parts department operating efficiently. The role combines automotive parts knowledge, organization, and customer service to ensure the correct parts are available when needed and to support a luxury ownership experience. The Parts Advisor assists retail, wholesale, and internal customers; works with technicians to support timely parts availability and shop productivity; manages inventory, orders, shipments, and documentation; and contributes to departmental sales and inventory objectives. The position also involves maintaining organized work areas, participating in manufacturer training, staying current on product updates, and representing the dealership professionally. Bill Jacobs describes its workplace as a fast-paced, high-performance culture committed to integrity, growth, and exceptional customer experiences. The company offers opportunities for professional growth through training and advancement from within.
Requirements
- Previous experience in an automotive parts department or a related automotive industry role.
- Strong knowledge of automotive parts, accessories, and repair processes.
- Excellent customer service and communication skills.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Experience using dealership management systems; CDK experience is preferred.
- Ability to lift and move automotive parts as needed.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Experience with Land Rover or other luxury automotive brands.
- Knowledge of Electronic Parts Inquiry (EPI) systems.
- Experience with inventory management and cycle counting.
- Wholesale parts sales experience.
- Familiarity with manufacturer warranty parts procedures.
Responsibilities
- Assist retail, wholesale, and internal customers in identifying parts quickly and accurately while providing professional customer service.
- Work closely with technicians to ensure timely parts availability, maintain accurate Electronic Parts Inquiry (EPI) updates, and support shop productivity.
- Perform perpetual inventory counts, replenish stock, monitor special orders, maintain warranty parts, and support inventory accuracy.
- Pull, receive, ship, and deliver parts; manage special orders, backorders, will-call inventory, and customer notifications.
- Ensure parts are billed correctly, process returns and credits, update CDK records, and maintain accurate inventory and order-status information.
- Promote companion products, participate in lost-sales tracking, support inventory-turn objectives, and contribute to departmental sales goals.
- Keep work areas organized, participate in manufacturer training, stay current on product updates, and represent the dealership professionally.
Benefits
- Health insurance, including Blue Cross Blue Shield of Illinois PPO and HMO plans.
- Dental, vision, and life insurance, with supplemental options including pet insurance, identity theft protection, and prepaid legal insurance.
- 401(k) with company contribution.
- Generous paid time off.
- Employee discounts on vehicle purchases, parts, and service.
- Wellness programs for employees and family members.
- Free on-site health coaching.
- On-site physician assistant access for preventive health guidance and minor medical consultations during the workday.
- Tuition reimbursement.
- Professional growth, training, and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
