Parts Admin Assistant - Heavy Equipment

Ring Power•Riverview, FL

6d•Onsite

About The Position

The Parts Admin Assistant - Heavy Equipment is responsible for maintaining company standards in housekeeping and contamination control, greeting customers promptly and professionally, and ensuring order accuracy. This role involves understanding the back order escalation process, communicating best sourcing options and estimated ship dates, and properly coding and preparing invoices for payment. The assistant will receive payments, maintain daily transmittal logs for various transaction types, and work with counter staff and the Parts Manager to ensure outstanding cash sales remain within company guidelines. Maintaining balanced cash monies at all times is also a key responsibility. The role requires adherence to safety protocols, demonstrating job-specific skills as identified in the LMS, and effective communication through active listening and feedback. Adaptability to changing business needs, negotiation skills, and strong interpersonal skills are essential. The position involves taking initiative to resolve issues, making timely decisions, and maintaining a customer-oriented and results-oriented approach. Credibility, reliability, and trustworthiness are paramount, along with punctuality and adherence to instructions, policies, and procedures.

Requirements

High School diploma or GED
6 months or less experience
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Able to easily and effectively comprehend, speak and write in the English language
Basic phone and email knowledge and etiquette

Nice To Haves

Updating of Knowledge: Job requirements change requiring re-training to stay current every 1-2 years.
Problem Solving: Job requires problem solving ability, established examples / guidance are not always available.
Creativity: Job requires creativity as part of carrying out daily activities. New approaches are encouraged.
Autonomy: Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Responsibilities

Maintains company standards in housekeeping and contamination control.
Greets customer promptly and professionally.
Identifies order accuracy and captures appropriate customer signatures upon receipt.
Understands back order escalation process, priorities and reporting.
Effectively communicates best sourcing options and/or estimated ship dates with all customers to achieve optimal results.
Properly code and prepare invoices for payment in a timely manner to ensure good relationships with our vendor partners.
Receives payment and completes daily transmittal logs of Cash/Check & Credit Card transactions.
Works with counter staff and Parts Manager to ensure outstanding cash sales still within company guidelines.
Maintains cash monies are kept in balance at all times.
Performs other duties as assigned.