Partnership Support Engineer

Wheelhouse

5d•$136,000 - $152,000•Remote

About The Position

Wheelhouse is seeking a Partnership Support Engineer to bridge the gap between engineering, partnerships, and platform operations. This role is crucial for ensuring the reliability, scalability, and operability of external integrations, including APIs, embedded experiences, and partner platforms. The engineer will investigate integration issues, debug complex cross-system behavior, collaborate with external technical teams, and either resolve problems directly or triage them to internal engineers. Over time, the role involves building tools, diagnostics, and automation to enhance efficiency for both internal and partner teams. This position is ideal for an engineer who thrives on solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at an ecosystem scale.

Requirements

3–5 years of experience in a QA engineering or software engineering role.
Strong debugging skills across APIs, integrations, and web applications.
Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
Experience with SQL or ORMs (ideally Active Record) to interact with data.
Familiarity with REST APIs, webhooks, and third-party integrations.
Experience working with external technical stakeholders and can exhibit strong communication skills.
Comfort navigating ambiguity across multiple systems you do not control.
Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines.
Experience reading third-party documentation and diagnosing integration mismatches.
Familiarity with SLAs, incident communication, and cross-company coordination.
Comfort communicating during production issues or degraded service.
Ability to reason about complex distributed systems and failure modes.
Experience troubleshooting data synchronization or event-driven systems.
Experience creating documentation regarding process engineering development.

Nice To Haves

Familiarity with Datadog for analyzing metrics is a plus.
Experience handling incidents involving external stakeholders.
Bonus: Experience supporting B2B SaaS integrations or developer platforms.

Responsibilities

Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary.
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context.
Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues.
Create reusable playbooks and runbooks for common integration failure modes.
Improve monitoring, alerting, and observability for partner-facing systems.
Support launches of new integrations, embedded deployments, or platform features.
Serve as the primary technical liaison for select strategic partners.
Identify systemic reliability risks and advocate for engineering improvements.
Act as the voice of our partner ecosystem within engineering and product teams.