Partnership Manager

Ninja Partners LLC • US,

3d • Remote

About The Position

SupportNinja is looking for a Partnership Manager to own, expand, and nurture our network of outsourcing advisors, consultants, and broker partners while converting partner trust into a thriving pipeline of sales opportunities. The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.
• Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.
• Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.
• Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors.
• Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking.
• Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight.
• Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.

Nice To Haves

• Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.
• Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.
• Experience building partner enablement programs or co-marketing campaigns from the ground up.

Responsibilities

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.
• Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.
• Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner.
• Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience.
• Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently.
• Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.
• Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.
• Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.
• Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed