Specialist I, Partnership Support
About The Position
Grow Therapy is seeking a Payor Partnership Support Specialist to join their Payor Partnership Support Team. This role will provide a best-in-class experience to Payor Partner Clinicians and Clients. The position is part of a remote-friendly team of 13-15 teammates and reports directly to the team’s manager. The Specialist will be responsible for answering live calls, chats, and emails, collaborating with other teams within Customer Operations to resolve issues, working with RCM and Engineering teams on bugs and billing issues, and meeting with their supervisor to discuss performance and set goals.
Requirements
- At least 2 years of experience in customer support (healthcare billing a plus)
- At least 1 year of experience assisting customers over the phone, via live chat, and email support
- Can easily pivot and multitask
- Can adapt easily to an ever changing environment
- High output, high quality individual
- Very high attention to detail
- Desire to work in a contact center environment
- Takes initiative and has a can do attitude towards investigating and solving problems
- Naturally empathetic individual
- Experience with and knowledge of health insurance/billing
- Stays cool, calm and collected under intense interactions
- Consultative and empathetic attitude
- Intermediate level of technical understanding
- Experience working with large databases and multiple tools simultaneously
Responsibilities
- Answering live calls, chats and emails from our clinicians and clients
- Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
- Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
- Meet with your supervisor to discuss performance opportunities, feedback and set performance goals
Benefits
- Comprehensive medical, dental, vision, life, and disability coverage
- No cost access to therapy through the Grow platform (available to US employees)
- Retirement savings programs
- Equity opportunities
- Flexible time off
- Company paid holidays
- Full company wide Winter Break
- Up to 18 weeks of paid parental leave
- New child stipend
- Dedicated weekly flexible time for self care (Mental Health Mornings/Afternoons)
- Annual stipend to support personal wellbeing and professional growth
- Pre tax commuter benefits
- Support for home workspace
- Meal benefits
- Variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
