Partnership Engagement Advisor
24 Hour Home Care - Corporate Division•El Segundo, CA
•Hybrid
About The Position
The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions, reauthorizations, inbound communication channels, and targeted engagement efforts to ensure members receive uninterrupted, compliant services. The Advisor serves as a liaison between health plans, internal teams, and members, delivering accurate submissions, timely follow-ups, and clear communication while supporting growth and service access initiatives.
Requirements
- 1–2+ years of experience in sales, member engagement, healthcare coordination, or customer service roles
- Ability to manage high-volume communication workflows and meet same-day submission expectations
- Bilingual Spanish preferred
Nice To Haves
- BA/BS degree in Communications or related field
- Experience working with managed care organizations (MCOs), health plans, or regulated healthcare environments
- Strong understanding of eligibility, authorization, and compliance processes
Responsibilities
- Manage full-cycle MCO submissions, eligibility review, and reauthorization processes to ensure timely and accurate service approvals
- Serve as the primary liaison between health plans, members, and internal teams to maintain alignment and prevent service disruptions
- Monitor and oversee inbound communication channels (email, Salesforce cases, plan portals, referral systems) and delegate appropriately
- Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed
- Perform care assessments and gather comprehensive member information to support eligibility and service continuity
- Maintain accurate CRM documentation and track engagement activities to meet performance standards
- Collaborate cross-functionally with Community Development, Operations, Analytics, and Marketing teams to support targeted engagement initiatives
Benefits
- Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
