Partnership Engagement Advisor

24 Hour Home Care•El Segundo, CA

20h•Hybrid

About The Position

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions, reauthorizations, inbound communication channels, and targeted engagement efforts to ensure members receive uninterrupted, compliant services. The Advisor serves as a liaison between health plans, internal teams, and members, delivering accurate submissions, timely follow-ups, and clear communication while supporting growth and service access initiatives.

Requirements

1–2+ years of experience in sales, member engagement, healthcare coordination, or customer service roles
Ability to manage high-volume communication workflows and meet same-day submission expectations
Strong written and verbal communication skills
Organization and attention to detail in high-volume case management
Ability to prioritize and manage multiple deadlines simultaneously
CRM proficiency (Salesforce preferred)
Analytical and problem-solving capability
Professional relationship management with external partners
Proactive, solutions-oriented mindset with strong accountability

Nice To Haves

BA/BS degree in Communications or related field
Experience working with managed care organizations (MCOs), health plans, or regulated healthcare environments
Strong understanding of eligibility, authorization, and compliance processes
Bilingual Spanish

Responsibilities

Manage full-cycle MCO submissions, eligibility review, and reauthorization processes to ensure timely and accurate service approvals
Serve as the primary liaison between health plans, members, and internal teams to maintain alignment and prevent service disruptions
Monitor and oversee inbound communication channels (email, Salesforce cases, plan portals, referral systems) and delegate appropriately
Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed
Perform care assessments and gather comprehensive member information to support eligibility and service continuity
Maintain accurate CRM documentation and track engagement activities to meet performance standards
Collaborate cross-functionally with Community Development, Operations, Analytics, and Marketing teams to support targeted engagement initiatives