Partner Technical Support Specialist

Lucid Motors • Fremont, CA

5d

About The Position

Lucid is seeking an experienced Partner Technical Support Specialist to review, research, assess, manage, and resolve product-related cases in a timely and efficient manner. Partners are external entities using Lucid vehicles and technology for their platforms. The role calls for strong problem-solving skills, a can-do attitude, and the ability to learn quickly and work toward high standards in a fast-paced environment.

The specialist provides technical assistance to Partners and collaborates with Lucid and Partner engineers on complex diagnoses. The role also includes training Partner employees on documentation for escalated cases, supporting remote and on-site data collection, and attending technical training to stay current on updates and processes. The schedule may include evenings, weekends, and holidays to support customers throughout the year; full-time attendance during a three-week training period is mandatory.

Requirements

• At least 2 years of experience in technical support and troubleshooting.
• Automotive industry or electric vehicle (EV) experience.
• High school diploma or GED.
• Excellent communication and technical comprehension skills.
• Detail-oriented and highly precise.
• Flexible, proactive approach, attention to detail, and strong critical thinking and common sense.
• Ability to think clearly under pressure.
• Familiarity with MS Office Suite (Outlook, Excel, and Word) and related tools such as Smartsheet.
• Ability to troubleshoot basic network and Windows communication issues.
• Experience with data analysis tools such as Grafana or Tableau.
• Intermediate to advanced proficiency troubleshooting electrical circuits.
• Familiarity with high-voltage powertrain elements and operation.
• Availability to work weekends and support flexible schedules, including evenings, weekends, or holidays, to support customers 365 days a year.
• Full-time attendance during the three-week training period is mandatory.
• Eagerness to take on new responsibilities.

Nice To Haves

• Previous technical help line or OEM Service Center experience.
• SAE certifications.
• IT support experience.

Responsibilities

• Provide technical assistance through phone, email, SMS, and chat inquiries.
• Administrate escalated tickets and prioritize them for further diagnosis.
• Train Partner employees to better handle documentation about escalated cases.
• Facilitate remote support for difficult cases through remote and on-site data collection.
• Collaborate with engineers from Lucid and Partners to resolve more difficult diagnoses.
• Attend technical training classes to stay updated on the latest updates and processes.
• Demonstrate expert-level product knowledge to build credibility and Partner confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED