Parking | IC _ WIP

Arrive • Atlanta, GA

4d

About The Position

As a Partner Success Specialist, you will help ensure the seamless implementation of Arrive’s solutions by configuring, maintaining, and supporting products and services for partners. You will build trust and strong relationships with operators by supporting their daily business and improving touchpoints across their customer journey. You will connect with partners, identify their needs, and drive improvement initiatives. The role is based in Berlin.

Requirements

• Excellent customer relationship management skills and a strong interest in helping customers.
• Good planning and self-management skills.
• High level of technical understanding of system integrations.
• Strong analytical skills to interpret data and identify patterns.
• English and Czech or Slovak proficiency at C1 or C2 level.
• Excellent verbal and written communication skills in the local language and proficient English.
• Previous experience collaborating across departments.

Nice To Haves

• Proven involvement in project management.
• Knowledge of XML or JSON.
• Experience with Postman.
• Ability to read and understand API descriptions.
• Previous experience in Customer Success or Technical Support for corporate customers.

Responsibilities

• Provide operational support to new and existing partners.
• Configure, release, and maintain solutions and products.
• Implement standard core products and services according to customer specifications.
• Archive and manage versions of software configurations.
• Perform quality assurance and testing, and pursue continuous improvement.
• Order, review, and roll out signage.
• Collaborate across teams and business units, including Account Managers, Operations, and R&D/Product.
• Train and support Operations on company services.
• Use the CRM system to manage requests and incidents and ensure data quality.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed