Partner Success Manager

Imagine Pediatrics

1d • $110,000 - $140,000 • Hybrid

About The Position

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Imagine Pediatrics is seeking a Partner Success Manager to drive client engagement and growth within a the Partner Success Department. You will play a critical role in driving key business results related to client retention and contract performance. Additionally, you will:

Client-Facing Delivery Expectations:
Build and maintain the relationship and manage contracts within a portfolio of Imagine Pediatrics health plan partnerships.
Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners.
Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
Collaborate with the market teams to support Joint Operating Committee meetings.
Internal Governance and Communication:
Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
Identify opportunities to optimize our financial performance and socialize them with the internal teams.
Champion clients’ needs and represent their interests in critical issue resolution
Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
Clearly communicate the progress of strategic initiatives, both internally and externally
Provide input to the product and solution development process as the “voice of the customer”

Requirements

• A knack for building strong relationships and partnerships
• Functional experience with client-facing roles and responsibility for driving business results.
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
• 5+ years' experience in a client-facing/client success role, preferably with health plan clients or care delivery organization.
• A “commercial mindset” to help the company meet its high growth goals.
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
• Strong critical thinking and problem-solving skills
• Willingness to travel (20%)

Nice To Haves

• Experience at an early to mid-stage start-up company is a plus.

Responsibilities

• Build and maintain the relationship and manage contracts within a portfolio of Imagine Pediatrics health plan partnerships.
• Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners.
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
• Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
• Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
• Collaborate with the market teams to support Joint Operating Committee meetings.
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
• Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
• Identify opportunities to optimize our financial performance and socialize them with the internal teams.
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Provide input to the product and solution development process as the “voice of the customer”

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer
• Eligibility to participate in an employee equity purchase program (as applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed