Partner Success Manager

Gusto•Chicago, NY

18h•Hybrid

About The Position

As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners. This is not a traditional support role—you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth. You’ll engage directly with C-level executives, senior practice leaders, and key stakeholders at large regional and national accounting firms. Acting as a strategic advisor, you’ll develop a deep understanding of each firm’s business, challenges, and goals, and guide them on how to leverage GustoPro to improve efficiency, enhance client offerings, and grow their practice. This role is ideal for a builder—someone comfortable wearing multiple hats, operating with ambiguity, and contributing to the development of systems, processes, and programs in a fast-moving environment.

Requirements

6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients
4+ years in a customer-facing role
Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year
Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs
Exceptional communication, presentation, and relationship-building skills
Strong listening and empathic communication abilities
Analytical and strategic problem-solving mindset
Ability to quickly learn complex products and operate as a credible advisor
Comfortable working autonomously while collaborating cross-functionally
Ability to thrive in a fast-paced, evolving environment
Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems
A builder mentality, with excitement for shaping and scaling partner success at Gusto
Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Nice To Haves

2+ years of experience partnering closely with sales teams (preferred)

Responsibilities

Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro
Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs
Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies
Develop and execute strategies to drive adoption and engagement across enterprise accounting firms
Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices
Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth
Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities
Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback
Track partnership performance metrics and develop strategies to improve outcomes and ROI
Represent the voice of enterprise partners internally, influencing product and service enhancements
Contribute to the design and evolution of partner programs tailored to large accounting firms
Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro’s product roadmap
Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.