Partner Success Manager

Check Technologies • San Francisco, CA

22h • Remote

About The Position

Check is looking for its next Partner Success Manager. This is a high visibility and strategic role where you'll serve as General Manager for a portfolio of 5-10 high priority partners. You’ll manage these partners by establishing and maintaining a communication cadence with your portfolio, and provide proactive reporting on their status internally. We expect our team to roll up their sleeves and execute with a high degree of autonomy, sharing information and knowledge early and often with peers and stakeholders. You will work closely with cross-functional internal and external teams, including Sales, R&D, Marketing, Enablement, Product and others. Together, you'll identify trends, risks, and opportunities, and execute on targets with determination and precision.

Requirements

• Bachelor’s degree or equivalent, in a related field
• 5+ years of relevant work experience
• Experience in the SaaS space
• Strategic growth or consulting experience
• Post-sales partner/account management or existing account growth experience
• Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
• Familiarity with AI tools and curiosity about how they can improve partner workflows
• Empathy and genuine care for partners - you view their success as your own
• Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships
• Excellent written and verbal communication skills — including the ability to communicate complex ideas concisely in live partner calls, escalation conversations, and executive settings
• Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment
• Fluency or familiarity with Check’s primary software applications i.e. Zendesk, Google Workspace, Notion, etc.
• Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs
• Enthusiasm for planning, adjusting, executing, winning, and celebrating as a team
• Ability to travel as required, up to 25% of the time during busy periods, including to Check’s annual company retreat in Mexico each spring

Nice To Haves

• experience in the fintech or payroll space a plus

Responsibilities

• Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives across various stakeholders
• Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans while acting as a trusted advisor to ensure every Partner is leveraging the full value of Check
• Execute all phases of the post-sales Partner lifecycle, including launch, milestone setting and renewal negotiations
• Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals
• Develop, execute, and maintain a communication cadence with your portfolio of Partners
• Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
• Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management
• Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check’s Product team

Benefits

• company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work
• stock options
• flexible PTO and sick leave
• up to 16 weeks of fully paid parental leave for all new parents
• flexible return-to-work
• 9 annual holidays
• a 401k retirement plan
• $100 monthly stipend for home internet and mobile phone expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior