Partner Success Manager
Inforcer•Cerritos, CA
•Hybrid
About The Position
As an Partner Success Manager you’ll play a key role in building strong relationships with our MSP partners across North America. You’ll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region.
Requirements
- Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS
- Excellent communication skills with the ability to build strong client relationships
- Commercially minded with confidence in identifying growth and renewal opportunities
- Highly organised and self-driven, capable of managing multiple client relationships at once
- Comfortable in a fast-paced, tech-driven environment and working across teams
Nice To Haves
- Previous experience working in a high growth startup or scales up is high beneficial
- Knowledge of Cybersecurity, Microsoft M365 or MSP’s is a plus but not essential
Responsibilities
- Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
- Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
- Collaborate closely with the Implementation team to ensure smooth client onboarding
- Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
- Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
- Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
- Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
- Support customer adoption and retention with workshops and training, both in person and virtually
Benefits
- Attractive salary
- Commission package
- Competitive annual leave allowance
- Flexible working hours
- Hybrid/remote working options
- Regular team socials
- Continuous learning opportunities
- Professional training programs
- Career advancement paths
- Supportive and inclusive workplace
- Diversity and inclusion programs
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
