Partner Success Manager

AdCellerant•Denver, CO

8h•Hybrid

About The Position

The Partner Success Manager acts as the quarterback for AdCellerant’s strategic campaigns, ensuring partners experience best-in-class service, campaign success, and revenue growth. This role is responsible for leading upsell, renewal, and retention strategies while serving as the primary point of contact for any campaign escalations. Working cross-functionally with sales, operations, and product teams, the Partner Success Manager drives operational excellence, strategic forecasting, and partner satisfaction at every stage of the relationship.

Requirements

5+ years of experience in partner success, account management, client success, or digital advertising.
Proven track record of improving client satisfaction, driving campaign success, and growing revenue.
Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email).
Skilled in strategic problem solving, conflict resolution, and proactive communication. Ability to build strong relationships and collaborate across multiple teams.
Proficient in CRM systems, reporting platforms, and sales analytics tools.
Willingness to travel up to 25% as needed.
Currently legally authorized to work in the United States on a full-time basis.

Nice To Haves

BA/BS degree or equivalent experience preferred.

Responsibilities

Serve as the primary lead for assigned partners, owning strategic campaign success and account growth.
Proactively drive upsells, renewals, and retention initiatives to maximize revenue and partner value
Lead regular strategic check-ins with partners, delivering insights on campaign health, optimization strategies, and industry trends. Identify and capitalize on opportunities to win incremental business and displace competitors.
Act as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolution.
Ensure timely, transparent, and solution-focused communication with internal teams and partners during escalations.
Implement proactive strategies to minimize future escalations and risks.
Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-making.
Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI.
Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies.
Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model.
Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution.
Work cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes.
Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation.
Maintain and grow strong campaign performance across all digital channels.
Maximize partner retention and contract renewals.
Drive incremental partner revenue.
Ensure swift, effective responses to critical issues.
Contribute to consistently high client satisfaction and loyalty.