Partner Success Manager

StarRez

1d•Remote

About The Position

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. We are seeking an experienced, passionate, data-driven and resourceful Partner Success Manager to support and scale our global ecosystem of strategic partners. You will sit at the intersection of operational excellence, revenue strategy, and relationship management, ensuring our partnerships are healthy, measurable, and delivering sustained mutual value. In this role, you will partner closely with GTM and Corporate Development leadership to strengthen, scale, and operationalize StarRez’s strategic partner ecosystem. You’ll be responsible for maintaining high-impact relationships with a focused portfolio of strategic partners while building the systems and CRM discipline required to manage these relationships at scale. Success in this role requires the ability to combine executive-level relationship management with attention to detail and operational excellence. You will lead thoughtful, proactive engagement with partners, maintain strong operational organization, and identify opportunities to deepen collaboration and shared customer value.

Requirements

2+ years of channel partnerships, or relationship management experience
Demonstrated experience managing strategic relationships at scale
Strong proficiency in CRM systems
Proven track record of maintaining highly organized, accurate records with operational excellence
Experience building KPI dashboards and executive-level performance reporting
Ability to translate complex data into compelling relationship narratives and strategic recommendations

Nice To Haves

Experience in B2B SaaS or Higher Education
Experience using Salesforce

Responsibilities

Manage a portfolio of high-value Strategic Partners, building strong, multi-threaded relationships
Lead structured QBRs and ongoing partner check-ins to maintain alignment and performance
Establish and track Partner Health metrics tied to revenue, engagement, and shared outcomes
Own and maintain accurate partner data, including contracts, revenue tracking, and opportunity attribution
Standardize reporting, dashboards, and performance scorecards across the partner portfolio
Deliver clear, executive-ready performance updates to internal stakeholders and partner leadership
Develop and implement partner value creation plans to drive measurable mutual growth
Identify and support upsell, cross-sell, and co-sell opportunities within shared accounts
Partner cross-functionally with Sales, Marketing, and Customer teams to embed partners into GTM strategy
Build and manage a structured inbound partner qualification process to guide thoughtful ecosystem expansion