Partner Success Manager

Dealerware•Austin Downtown, TX

4d•Onsite

About The Position

Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year. Dealerware is hiring a Partner Success Manager to own and drive the success of strategic partners across the automotive ecosystem. This role sits at the intersection of relationship management, program execution, and cross-functional coordination—ensuring partner initiatives are delivered on time, aligned to business goals, and positioned for long-term growth.

Requirements

5+ years of experience in partner management, customer success, program management, or similar roles
Relevant experience working in or with the automotive industry: DMS provider experience required, OEM and/or dealership vendor experience preferred.
Strong project management skills with the ability to manage multiple complex initiatives simultaneously
Strong stakeholder management skills, including experience working with executive-level partners
Proven ability to navigate cross-functional environments and drive alignment

Nice To Haves

Partner initiatives are consistently delivered on time, within scope, and aligned to shared business goals
Cross-functional teams are informed, aligned, and operating efficiently with minimal friction
You proactively identify risks and resolve issues before they impact timelines or partner satisfaction
Partners achieve measurable value and outcomes, supported by clear reporting and insights
You contribute to scalable processes that improve partner onboarding, execution, and long-term success
Strong partner retention and expansion, with opportunities for deeper collaboration and growth
Are highly organized, detail-oriented, and proactive
Communicate clearly and confidently across both technical and non-technical audiences
Take ownership and follow through, especially when navigating ambiguity
Build trust quickly and maintain strong, professional relationships
Are solutions-oriented and remain calm under pressure
Excel in cross-functional environments and bring people together to get things done
Continuously look for ways to improve processes and elevate the partner experience

Responsibilities

Serve as the day-to-day point of contact for strategic automotive partners, building strong, trusted relationships
Own end-to-end partner project plans, including timelines, milestones, deliverables, and risk management
Drive clear, consistent communication between internal teams (product, engineering, sales, marketing) and external partners
Collaborate with product and engineering teams to advocate for partner needs and influence roadmap priorities
Support onboarding of new partners, ensuring smooth integration and early success
Lead regular status updates, business reviews, and executive check-ins with partners
Proactively identify and resolve blockers to keep projects on track
Align partner initiatives with company goals, ensuring mutual value and measurable outcomes
Track and report on key performance metrics, deliverables, and success criteria
Continuously improve processes, documentation, and partner experience