Partner Success Manager

Huntress

2d•Remote

About The Position

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind. In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won't wait for permission to fix things—you will give a $ht by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear.

Requirements

3+ years of experience in a customer success, account coordination, or enablement role.
A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
A drive to hit measurable goals and a deep personal ownership of the partner experience.
Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).

Responsibilities

Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days.
Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.