Partner Success Manager, LTC Customer Service
About The Position
Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you. Every relationship you build directly improves care outcomes for long-term care residents and their families. We're expanding fast. Your success creates real, tangible paths for career advancement within our growing division.
Requirements
- Bachelor's degree
- 1–3 years of medical sales experience (pharmacy, pharmaceutical, or medical device preferred)
- 1–3 years of B2B customer service experience
- Proven track record of meeting and exceeding goals
- Strong interpersonal and communication skills; building rapport at every level
- Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
- Willingness to travel up to 80% of the time, including occasional overnight stays
- Ability to thrive and adapt in a fast-paced, high-growth environment
Nice To Haves
- LTC experience preferred
- Pharmacy Technician Certification preferred
Responsibilities
- Own your region end-to-end hit monthly, quarterly, and annual retention and onboarding targets with confidence and accountability.
- Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply services to meet each facility's unique needs.
- Cultivate lasting partnerships be the person your clients trust and call first, building relationships that stand the test of time.
- Represent Us at industry events, trade shows, and conferences; networking and showcasing our comprehensive offerings.
- Stay sharp on the market by monitoring trends and competitor activity to identify and seize new opportunities ahead of the curve.
- Keep clean CRM records of all account and referral-related activity, so the entire team can move fast and stay informed.
Benefits
- Competitive base salary plus performance-based incentives
- Pathways for professional development and career advancement
- Milage reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
