Partner Success Manager

Impact.com•New York, NY

2d•$100,000 - $110,000•Hybrid

About The Position

As a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for a portfolio of publishers activating Spot, impact.com's contextual commerce ad unit. Spot dynamically serves product ads inline with editorial content. You will own publisher onboarding and technical activation, performance optimisation and scaling revenue. You will work closely with brand-side colleagues to ensure Spot campaigns are matched to the right publisher inventory, and you will serve as an informed advocate for publishers navigating the evolving commerce media landscape. The right candidate understands both sides of the transaction, the affiliate and commerce content world publishers operate in, and the programmatic and ad technology environment that Spot sits within. You are confident talking about CPC models, contextual targeting, and inventory quality in the same conversation as EPC, affiliate attribution, and publisher revenue diversification.

Requirements

Strong understanding of the affiliate and commerce content publisher landscape, how publishers monetise content, the affiliate networks they operate on, and the commercial models they work with (CPA, CPC, flat fee, hybrid)
Familiarity with key affiliate metrics: EPC, AOV, conversion rate, cookie window, last-click attribution and its limitations
Awareness of the publisher pressures driving commerce diversification, including Google AI Overview impact on organic traffic, Amazon commission volatility, and the shift toward multi-retailer affiliate strategies
Working knowledge of ad technology fundamentals: CPC/CPM models, contextual targeting, fill rates, ad serving, and inventory quality
Ability to hold confident conversations with publisher ad operations and programmatic teams about how Spot sits alongside display and programmatic revenue
Understanding of how contextual commerce ads differ from traditional programmatic display — particularly the zero-publisher-resource operating model of Spot
3+ years of customer success, account management, or partner success experience, ideally in affiliate marketing, ad technology, or digital media
Proven ability to manage a portfolio of clients across onboarding, performance delivery, and growth — with measurable commercial outcomes
Strong analytical skills — comfortable working with performance data, building reporting summaries, and translating numbers into actionable recommendations
Excellent written and verbal communication, with the ability to engage confidently with editorial, technical, and commercial stakeholders at publisher organisations
Ability to prioritise effectively across a varied portfolio, identifying risk early and managing competing demands without losing quality
Keen attention to detail, strong organisational discipline, and the ability to drive projects to completion across multiple workstreams

Nice To Haves

Direct experience working with or selling into digital publishers — particularly content commerce, lifestyle, tech, or deal/coupon publishers
Familiarity with retail media concepts: CPC campaigns, sponsored product formats, contextual ad placement, and how brands use retail media alongside affiliate
Experience with impact.com's platform or Trackonomics
Knowledge of publisher revenue diversification strategies — including sub-affiliate management, creator/influencer programmes, and first-party data initiatives
Experience working with programmatic platforms (Google Ad Manager, header bidding, DSPs/SSPs) at a working rather than expert level
Bachelor's degree or equivalent professional experience

Responsibilities

Lead end-to-end onboarding of new publishers onto Spot, managing technical setup, integration validation, and initial campaign activation
Coordinate with publishers' technical and editorial teams to ensure Spot is correctly implemented and contextual matching is working as intended
Manage onboarding tasks, tickets, and timelines, liaising with the development team on any custom integration requirements
Produce clear, concise onboarding documentation and briefing materials tailored to each publisher's content and commercial context
Work closely with other Publisher Success Managers to provide publishers with a seamless onboarding and aftercare experience.
Monitor publisher performance across key metrics, CPC delivery, fill rate, click-through rate, and revenue, and proactively identify optimisation opportunities
Work with publishers to expand Spot coverage across their content inventory, identifying high-intent pages and editorial verticals where contextual ad placement will perform
Collaborate with brand-side teams to ensure relevant, active CPC campaigns are matched to appropriate publisher inventory
Develop and present regular performance reviews to publishers, translating data into clear commercial recommendations
Support publishers in making the case internally for Spot as a zero-resource, CPC-based revenue layer alongside their existing affiliate and display revenue
Identify opportunities to scale Spot revenue across publisher portfolios without adding manual operational overhead, leveraging the platform's automated campaign management capabilities
Work with senior colleagues to develop scalable playbooks for publisher onboarding, optimisation, and growth that can be applied across the full publisher portfolio
Support the transition of publishers currently relying on manual link management onto Spot's automated model, demonstrating the operational and revenue benefits
Serve as the primary day-to-day contact for a portfolio of Spot publishers, maintaining strong relationships and high satisfaction
Conduct regular client meetings, health checks, and strategic reviews, collating feedback and ensuring actions are followed through
Troubleshoot and resolve publisher issues promptly, escalating to technical teams where required and managing resolution timelines
Act as a knowledgeable commercial partner for publishers navigating attribution conversations with brands, positioning Spot's CPC model as a complement to existing performance structures
Work closely with the brand-side Partner Success and Sales teams to align publisher inventory with active brand CPC campaigns
Feed publisher insights and product feedback into the product and development teams to inform the Spot roadmap
Collaborate with the wider Publisher Success team on cross-product opportunities, including Trackonomics and Pressboard, where publishers would benefit from a broader impact.com relationship

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts
401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
26 weeks of fully paid leave for the primary caregiver
13 weeks fully paid leave for the secondary caregiver
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses