Customer Success Partner, BrightPath

3P Learning

4d•Hybrid

About The Position

At 3P Learning, we're committed to building educational tools that teachers actually want to use. Our Brightpath products - Brightpath Writing and Brightpath Maths - are used by schools across Australia and beyond, helping teachers save time on assessment and give students meaningful feedback. As our Brightpath Customer Success Partner, you'll be the bridge between the schools using our products and our team. This isn't a sales role - it's about building genuine relationships with educators and helping them get the most from Brightpath. You'll support schools in implementing the tools effectively, listen to what teachers really need, and feed that insight back to help us keep improving what we build.

Requirements

Recent classroom teaching experience in an Australian school, or experience in a school leadership role (e.g., literacy coordinator, deputy principal, curriculum leader).
Understanding of lesson planning, moderating student writing, managing classroom demands, and leading whole-school change.
Hands-on familiarity with Brightpath Writing (used in own teaching or attended training).
Ability to build genuine connections with colleagues and enjoy helping others succeed.
Clear communication skills, with experience explaining teaching strategies and tools to educators.
Strong listening skills to understand school needs and provide insightful feedback.
Organized and reliable, with a structured plan and consistent support.
Adaptable approach to tailor support to different school contexts and needs.
Comfort with technology, willingness to learn new systems, and assist others.
Comfort with school management systems and cloud-based tools (Google Workspace, Microsoft 365, etc.).

Nice To Haves

Ideally, have used Brightpath Writing yourself.
Hands-on experience with Brightpath Maths is not essential, but knowledge of maths teaching is helpful.
Knowledge of literacy assessment and pedagogy.
Experience working with schools on change management or new implementation.
Familiarity with other 3P Learning products.

Responsibilities

Welcome new schools aboard by running thoughtful onboarding, including virtual calls, in-person visits where possible, and training sessions with teachers and leaders to ensure they understand Brightpath's capabilities and feel confident getting started.
Provide ongoing support to schools, checking in on their first weeks and ensuring they are settling in well.
Monitor school usage of Brightpath Writing and Brightpath Maths, identify areas where teachers might be struggling, and proactively offer ideas, resources, or discussions on how to best utilize the tools within their curriculum and classroom.
Conduct tailored training sessions (in-person or online) for schools, focusing on specific needs such as using Brightpath Writing marking tools, integrating Brightpath into assessment cycles, or implementing Brightpath Maths effectively.
Act as a voice for schools in product development by identifying needed features, friction points, and opportunities based on interactions with teachers and school leaders, and feeding this insight back to the product team.
Build and maintain strong, lasting relationships with assigned schools through regular contact (calls, emails, check-ins), celebrating successes, and collaboratively working through challenges to foster natural renewal.