Partner Success Management Lead, Best Buy Ads

Best Buy • Richfield, MN

14h • Hybrid

About The Position

Best Buy Ads is a fast-growing retail media business that connects brands with customers at key moments in their tech journey. With rich data and multi-channel solutions, we help advertisers reach engaged audiences and drive measurable results. As a Partner Success Management (PSM) Lead, you will be a key post-sale partner to our Best Buy Ads partners and their campaigns to deliver strong outcomes. You will play a crucial role in building strong partner relationships, collaborating with cross-functional teams, executing campaigns and ensuring partner satisfaction and retention. This role combines client service, creative strategy, and end-to-end campaign execution.

Requirements

• 3+ years of experience in a client success or agency account management role.
• Strong understanding of full funnel digital media, marketing, and advertising platforms.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to interpret performance data and make recommendations.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Proactive, solution-oriented, and committed to client success.

Nice To Haves

• Digital media, advertising, or retail media experience
• Experience in Salesforce and Workfront

Responsibilities

• Maintain and support strong relationships with Best Buy Ads partners through proactive communication, attention to detail, and a partner-oriented mindset.
• Foster trust and collaboration across multiple cross-functional teams including Ads Analytics, Partner and Category Marketing, Media Strategy, and Creative to support business objectives.
• Guide new Best Buy Ads partners through onboarding, ensuring a smooth transition and effective use of Best Buy Ads products.
• Serve as the primary post-sale contact, aligning campaign execution with partner objectives.
• Coordinate campaign setup, gather inputs, and manage advertising elements.
• Monitor campaign performance, providing recommendations to improve outcomes.
• Support reporting and regular campaign performance reviews with partners.
• Act as a partner advocate, sharing feedback to enhance offerings.
• Mitigate risk, escalate issues, and work alongside leadership to troubleshoot concerns efficiently.
• Demonstrate professional growth through knowledge sharing.
• Help refine best practices to improve efficiency and partner outcomes.
• Collaborate & support training initiatives.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed