Partner Success Lead

University of Washington•Seattle, WA

About The Position

Continuum seeks an exceptional engagement leader to join the Academic Partnerships team as a Partner Success Lead (PSL). This position is responsible for strategically delivering superior client services to UW campus partners in support of their academic goals. In order to best meet the unique needs of each academic program, PSLs act as partners' primary point of contact at Continuum College and ensure partner needs are met by Continuum’s internal experts. PSLs partner with 20 Schools and Colleges across the UW tri-campus to support nearly 100 fee-based degree and certificate programs administered through Continuum College. The individual in this role will be the primary liaison for a portfolio of these programs. This role also includes oversight of three portfolios: Summer Sessions, Legacy Courses, and Administrative Service Fee courses. The Summer Sessions program at the UW operates somewhat differently from the other three academic quarters at UW. The individual in this role will work with campus partners from across the UW to grow academic participation in Summer Quarter through financial support for online course development and targeted marketing activities for non-matriculated students. Legacy Courses are a small collection of fee-based courses offered directly by Continuum College to support Bachelors degree completion students, while Administrative Service Fee courses are a route for faculty members to offer credit-bearing programs through grants or other philanthropic support. You thrive in a collaborative, dynamic work environment. You are committed to fostering a respectful and inclusive environment and support practices that promote equity and a sense of belonging for all. You model consistent collaboration, relationship building and formidable problem-solving.

Requirements

Bachelor’s degree in education, communications, business, or relevant field
Five (5) years of experience in account management such as account/client/customer management positions.
Demonstrated ability to develop systematic partnership approaches in a complex environment.
Excellent communication and relationship development skills.
Demonstrate a commitment to professional, continuing, and online education.
Demonstrate the ability to uphold practices and policies that promote diversity, equity, and access for all.

Responsibilities

Support credit-based programs in portfolio - 20%
Work with departments to build new fee-based programs and shepherd them through the University’s approval processes.
Serve as the primary point of contact for campus partners within assigned portfolio.
Relationship building internal and external - 10%
Coordinate with internal Continuum staff to ensure registration, fee collection, marketing efforts, and all other services for campus partners are executed effectively and efficiently.
Assist partners in understanding their fee-based budgets and assist in the budget development process for partners who select this service.
Summer Sessions, Legacy and Administrative Service Fee Courses - 50%
Own the Summer Sessions administrative budget and the Legacy Courses revenue / expense budgets.
Work with departments to find / hire qualified instructors for Legacy Courses.
Provide input on the applications for Administrative Service Fee courses.
Collaborate with other PSLs and departments across the UW to ensure Summer Session budgeting, scheduling, enrollment, reporting, and revenue sharing are effectively carried out.
Collaborative leadership to meet business needs - 10%
Develop strong client relationships with campus partners and act as an advocate for partner needs within Continuum College.
Consult with partners on UW policies and procedures related to fee-based programs.
Problem solving and process development - 10%
Demonstrate creativity in problem solving and process development.
Suggest add-on marketing, market research, online education, or other services to campus partners as appropriate.
Escalate emerging issues to Continuum College leadership, as appropriate.