Director, Partner Success

Metropolis•Chicago, IL

1d•$150,000 - $175,000•Hybrid

About The Position

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance. Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles. By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio.

Requirements

5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
Take complete ownership of projects, action items, and commitments to drive them to completion independently
Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information

Nice To Haves

Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments

Responsibilities

Own end-to-end partner success and retention for a portfolio of strategic partners
Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly