Director, State Partner Success Manager

College Board•Remote - Ohio, OH

8d•$80,000 - $130,000•Remote

About The Position

The College Readiness Assessments (CRA) division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school. The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant. The Partner Success team owns the end-to-end success of College Board’s state partnerships, ensuring that contracts are executed with excellence and that states realize the full value of the SAT Suite. The team is comprised of Success Managers and Success Specialists who serve as the primary operators and strategic partners to state customers. Success Managers lead day-to-day relationships and contract execution, while Specialists provide critical operational support and cross-functional coordination to ensure seamless delivery. The team is responsible for: Delivering consistent, high-quality execution across all state contracts Building and maintaining strong, trust-based relationships with state partners Translating complex program and policy requirements into clear, actionable guidance Proactively identifying risks and resolving challenges to ensure smooth implementation Partner Success is a proactive, outcomes-driven function that focuses beyond implementation to manage customer relationships prioritizing adoption, customer experience, and long-term partnership value. At its core, the Partner Success team ensures that what we deliver doesn’t just work—it delivers meaningful, lasting impact for the states, educators, and students we serve. As Director, State Success Manager, you will serve as a strategic partner and trusted advisor to state education agencies and internal College Board stakeholders. You will oversee statewide readiness and execution for the SAT Suite of Assessments, ensuring seamless delivery, comprehensive training, and actionable data use across states. In this role, you will also lead the design and facilitation of statewide data workshops, empowering state leaders to utilize assessment data for continuous improvement and equity-driven policy decisions. You’ll operate with high autonomy and influence, serving as the critical connector between College Board’s strategy, state priorities, and implementation excellence.

Requirements

5-7 years of related experience in K-12 education, assessment, customer success, or educational technology.
Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions.
Demonstrated ability to build trusted relationships with educators, administrators, and customers.
Excellent oral and written communication skills; able to explain complex processes clearly.
Experience with tools such as Microsoft Office, Salesforce, and Smartsheet.
Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments.
Willingness to travel 12–24 times per year.
A passion for expanding educational and career opportunities and mission-driven work.
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal.
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
Authorization to work in the United States.

Nice To Haves

Experience as a District Test/Assessment Coordinator is preferred.

Responsibilities

Serve as the single-threaded owner of assigned state contracts, acting as the primary strategic partner to State Departments of Education and the “go-to” for all contract-related engagement
Lead overall relationship management, including executive engagement, long-term planning, and alignment to state priorities and policy context
Set the direction for contract execution by defining priorities, guiding decision-making, and ensuring alignment across internal stakeholders
Partner closely with SDP state leads and district account managers, Policy, Government Relations, and Higher Ed to inform state strategy, contribute to growth opportunities, and ensure delivery aligns with commitments made during the sales process
Serve as a subject matter expert and trusted advisor to state assessment leaders, guiding them through implementation challenges and strategic planning
Represent College Board in high-stakes customer moments (e.g., planning and implementation meetings and workshops, escalations, renewal conversations), ensuring clarity, confidence, and trust
Own end-to-end accountability for successful contract execution, ensuring all deliverables, milestones, and readiness activities are completed with consistency and quality
Set the rhythm of the business across assigned states, including weekly, monthly, and annual touchpoints aligned to the state contract lifecycle (e.g., Summer Planning, Implementation Workshops, Readiness, Score Reporting)
Oversee the work of Success Specialists, ensuring that day-to-day coordination, regular state communications, and general contract execution are delivered at a high level in addition to partnering on statewide implementation and training strategies across multiple states that align with strategic goals as well as contractual requirements.
In partnership with other CRA teams, design, deliver, and continuously enhance professional learning and data workshops for district and school coordinators.
Lead key cross-divisional coordinator with key partner divisions beyond State and District Partnerships (SDP) and Operations to ensure contracts and customer needs are properly supported (i.e., Learning & Assessment (Psychometrics, Assessment Design and Development), Risk Management (Legal, Services for Students with Disabilities))
Identify risks, monitor performance (e.g., awareness and usage of enhancements, readiness metrics, irregularity reports, satisfaction), and intervene as needed to ensure successful outcomes
Ensure that execution reflects a consistent “One College Board” experience across SDP, Operations, Program Access, and Policy & Delivery
Act as the liaison between key partner divisions serving state contract work (State & District Partnerships, Operations, K12 Delivery Specialists) and collaborator to other CRA teams on overall support strategy for states to ensure alignment and coordination in support of state needs
Drive clarity in roles, responsibilities, and handoffs, reinforcing operating norms and ensuring efficient collaboration across teams
Lead internal alignment forums (e.g., strategy syncs, customer prep calls, post-call debriefs) to ensure coordinated execution and clear next steps
Escalate and resolve complex issues by engaging the right stakeholders and driving timely, effective solutions
Use customer feedback, performance data, and on-the-ground insights to identify systemic friction and drive improvements to the Partner Success model
Partner with Success Specialists to translate execution-level insights into scalable solutions, playbooks, and process improvements
Contribute to building a more consistent, predictable, and scalable operating model across all state contracts
Ensure that lessons learned, best practices, and success stories are captured and leveraged to strengthen both delivery and future growth efforts
Contribute to and participate in College Board and College Readiness Assessment’s broader initiatives, team culture, and regular convenings