Associate, Partner Relations
About The Position
Cradles to Crayons (C2C) is a nonprofit organization dedicated to providing children in need with essential items like clothing, shoes, and school supplies. The organization operates through in-person engagement at its Giving Factory warehouses and advocacy for awareness of Clothing Insecurity. C2C has a budget of $20M for FY26 and a staff of approximately 100 employees. The Partner Relations Associate position is based in the Giving Factory and is crucial for distributing essential items to partner organizations. This role involves building and maintaining relationships with partner account holders, managing partner orders, and providing excellent customer service. The service partner network includes schools, hospitals, homeless shelters, community health centers, early intervention programs, and other community-based organizations. The Associate will also support new partner onboarding, coordinate diaper distributions, and monitor order fulfillment. All staff are expected to participate in monthly volunteer shifts.
Requirements
- 2 years of relevant work experience required.
- Customer service experience preferred.
- Strong written and verbal communication skills are critical.
- Proficient in Microsoft Office Suite (Outlook, Word, and Excel).
- A clean driving record.
- Candidates must also be physically capable of walking up and down stairs, standing for long periods of time, and bending, reaching, pushing, pulling and lifting up to 50 lbs.
Nice To Haves
- Bachelor’s degree preferred.
- Salesforce experience preferred.
- Spanish fluency a plus.
- Ability to work evening and weekend hours occasionally.
Responsibilities
- Provide excellent customer service to Service Partners by greeting them upon arrival, locating completed orders, assisting in getting orders to the point of transportation, and assisting with donation loading.
- Ensure quality correspondence with Service Partner account holders regarding their orders, accounts, partnership questions, and more.
- Provide technical support to partners using the online ordering system.
- Assist the AD of Partnerships & Engagement with new service partners, including orientation, training, creating and reactivating existing accounts in the database.
- Partner with the AD of Partnerships & Engagement on preparing and distributing ad-hoc, monthly, and quarterly reports in regards to order fulfillment and inventory issues.
- Attend and assist with partner cultivation events as appropriate.
- Work collaboratively with the Manager of Production & Volunteer Engagement to prepare orders for fulfillment each week.
- Oversee the daily distribution of orders and coordinate pickups with Partner account holders.
- Monitor and prepare any expedited Emergency Order fulfillment and distribution.
- Ensure data integrity by closing out orders in the online database as they are picked up, accurately recording any items that are either cancelled or added at pick-up, and reviewing and maintaining accurate account holder information.
- Help lead seasonal distribution events, including Backpack-a-thon and Diaper Distributions.
- Assist the AD of Partnerships & Engagement with yearly analysis of Service Partners, including our waitlist, and identify areas for growth.
- Effectively communicate with Service Partners around compliance of pick-up and order etiquette.
- Manage the “Partner Shelf” by ensuring appropriate items are offered, and any tracking of items distributed is accurate.
- Assist the Inventory & Logistics Associate with the movement, organization, and tracking of inventory while maintaining general warehouse cleanliness and organization.
- Maintain Family Assistance resources, creating and updating geographic one-pagers and updating website search features to ensure timely updates for accurate assistance support.
- Prepare and send monthly Partner Relations newsletter to account holders.
- Other duties as assigned.
Benefits
- Health benefits including medical, dental, vision and a Health Reimbursement Arrangement
- A monthly cell phone and internet usage stipend
- Employer-sponsored short- and long-term disability and basic life insurance
- Retirement plan matching
- Annual professional development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
