Partner Operations, Academy (contractor)
About The Position
OpenAI Academy is seeking a Partner Operations contractor to manage day-to-day systems and coordination for its Community Trainer Program and Academy Jams. The role supports partner onboarding, cohort administration, records, communications, and reliable program delivery. The Academy Partnerships Lead sets partner strategy and commitments; this position translates those commitments into clear workflows and dependable execution. The work combines detailed internal operations with hands-on event coordination. The contractor will support trainer and participant onboarding and cohort operations, maintain accurate records in approved systems, coordinate communications and scheduling, track completion against criteria set by instructional colleagues, and work with internal teams and delivery partners on access, data handoffs, and operational issues. The role also manages delivery workplans for assigned Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support. It is remote within the U.S.; a preference is noted for candidates based in San Francisco, New York, or Washington, DC. Travel may be required for assigned Jams.
Requirements
- Experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.
- Experience supporting cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.
- Ability to identify missing information and conflicting records and follow through until they are resolved.
- Confidence managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information.
- Hands-on experience coordinating in-person or hybrid events and ability to switch from detailed administration to live problem solving.
- Clear communication with partners and internal teams, including surfacing missed deadlines or unresolved dependencies.
- Ability to prioritize recurring operations and event deadlines and make capacity constraints visible early.
Nice To Haves
- Experience in education, workforce development, nonprofit, or community programs.
- Familiarity with train-the-trainer models.
Responsibilities
- Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow-up.
- Maintain accurate partner, trainer, and cohort records across Academy’s approved systems, with clear owners, status definitions, and documentation.
- Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort.
- Track prerequisites, attendance, assessments, teach-backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to designated owners.
- Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants.
- Build and maintain checklists, standard communications, dashboards, and operating procedures for recurring work.
- Manage delivery workplans for assigned Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support.
- Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation.
- Track expenses, dependencies, and risks; escalate exceptions requiring a decision and keep partners informed of next steps.
- Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery.
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What This Job Offers
Education Level
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